This Privacy Policy explains how Bicycle Haven handles personal data in connection with website use, service inquiries, bicycle intake, inspections, repairs, collection, and related workshop communications.
We use personal data to respond to inquiries, arrange bookings, receive bicycles for intake, carry out inspections, prepare and confirm quotes, perform repairs and adjustments, complete quality checks, provide collection summaries, manage payments, maintain records, operate the website, and meet legal or accounting obligations. We may also use limited technical data to secure the site and understand basic usage patterns.
We may share personal data with service providers that support website hosting, communications, record keeping, payment processing, or other operational functions. Where external parties handle data on our behalf, they are expected to use it only for the assigned task and to protect it appropriately.
We may disclose personal data to public authorities, regulators, law enforcement, or other parties when required to comply with legal obligations, respond to lawful requests, protect rights, or address security and fraud concerns. Any disclosure is limited to what is reasonably necessary for the stated purpose.
We may collect identification and contact details, bicycle and service information, appointment preferences, intake notes, inspection findings, quote approvals, payment records, and communications related to servicing, repairs, collection, and service summaries. We also process limited technical data from website use, such as device and browser information, to support site operation and security.
We receive data when you contact us by phone, email, contact form, or in person, when you book a service, and when you bring a bicycle for inspection or repair. We also generate records from mechanical inspection, scope approval, repair work, quality checks, payment handling, and routine website activity.
Our website may use essential cookies to support core functions, preference cookies to remember limited settings, and analytics or performance cookies to understand site use and improve reliability. Cookies are used in a limited way and are not intended to identify you for unrelated purposes.
You may control cookies through your browser settings and, where available, through on-site preference tools. Blocking some cookies may affect form submission, session continuity, or other basic website functions.
Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion where retention is not required, or restriction of certain processing. You may also object to processing in limited circumstances and ask for clarification about how your data is used.
To make a privacy request, use the contact details in this policy and describe the data or issue involved. We will review the request, confirm any identity checks that are reasonably necessary, and respond within the time required by law or within a reasonable period where no fixed period applies.
We retain personal data for the period needed to manage the service relationship, complete workshop records, resolve disputes, meet accounting obligations, and comply with applicable law. When data is no longer required, it is deleted, anonymized, or archived in a limited form where retention is still necessary.
If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from its stated effective date.
